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We Don’t Bite!

Have a question? Feel free to scroll through the most commonly asked queries below.

If you don’t find what you’re looking for, check out the Guided Tours and Roadtrips FAQ for more trip-specific concerns.

Still struggling or simply want to chat? Drop us a line or call us on +354 519 8900.

We are always ready to assist!

Frequently Asked Questions

Check out the FAQ below for the most common questions

COVID-19

Although we try our best to provide up-to-date information regarding COVID-19 matters, please note that it is ultimately the traveler’s responsibility to ensure they have the required certification, documents and meet the entry requirements for their destination country. You can find all information regarding travelling to and from Iceland on the National Coronavirus Portal COVID.IS

In short yes. Iceland is open to travelers, which are either required to present a negative test result and a valid vaccination certificate/proof of previous COVID-19 infection, or additionally undergo double testing and quarantine in-between.

All visitors are also required to pre-register on the above-mentioned website.

Everyone travelling to Iceland must submit an official certificate of a negative PCR-Test for COVID-19 (SARS-CoV-2) before boarding an aircraft or ship to Iceland, taken no more than 72 hours before departure.

It is mandatory that all travelers, irrespective of their vaccination status, undergo at least one PCR-test screening before starting their journey to Iceland.

Travelers coming from risk areas without a vaccination certificate or a certificate that they have had COVID-19 follow different rules and regulations. An additional PCR-test is performed at the border prior to entry to the country, followed by a 5–6-day mandatory quarantine and another PCR-test. More information regarding risk areas can be found on the Icelandic Directorate of Health website.

Those travelling from specified restricted areas as defined by the Chief Epidemiologist and who do NOT have the aforementioned certificates are banned from entering the country.

The border screening COVID-19 PCR test and the 2nd test in Iceland are free of charge.

Should you need an official COVID-19 negative test certificate, you can register and pay the required fee here. Please note that results can take up to 24 hours. The certificate is sent electronically. Paper certificates with original stamps are ordered and paid for separately.

In the event of a positive infection, we will do everything possible to assist you in any way we can. Please note that any additional costs incurred including but not limited to extra hotel bookings, medical bills and rebooking fees are at the traveler’s expense, therefore an appropriate travel insurance prior to departure is HIGHLY recommended.

Documents and Insurance

Nationals of the EU-EEA and any third-country national holding a residence permit of a Schengen State do not need a visa to enter Iceland. A valid passport or recognized ID card must be valid for at least 3 months beyond the proposed length of stay. Please refer to your home country governing body for additional information.
Although not mandatory, it is highly advised when traveling abroad to have appropriate insurance covering but not limited to COVID-19 or other related medical expenses, cancellations, and loss of valuables.

Bookings and Payment

All our tours are online and easily bookable through any website-mobile browser. After selecting the trip, you can directly access the booking portal through the “Book your Trip” tab, where you will be able to select suitable dates to fit your schedule. This will send you to our online payment system and upon completion, you’ll receive an email confirmation with the necessary information.

We accept payment via the online booking system, bank transfer or over the phone. The easiest and fasted way for both parties would be to directly book online. All services are charged in Icelandic Króna (ISK).

We accept all the major credit cards, excluding American Express. Do not hesitate to contact us if you have any issues, and we will sort it out for you.

General Questions

Iceland uses the Icelandic Króna, ISK.
Iceland is a generally cash-free country where credit and debit cards are used 99.9% of the time. In some extremely rare instances e.g., having to pay for a remotely located bathroom visit, some cash in hand is a good idea but apart from that, you will be totally fine without!
Most European and some North American unlocked phones will work just fine in Iceland as they use the same GPS system. There is an extensive network coverage when travelling around the island and many Wi-Fi hotspots are available all around. It is a good idea to check your data plan as Iceland might just well be included in it without having to pay additional roaming fees.
Iceland uses a 230V standard European voltage and a frequency of 50Hz. Most foreign electrical devices would need a converter and/or adapter to be used safely.
Layers. An endless number of layers! Iceland is notoriously famous for its unpredictable weather. You can experience pretty much all-4 seasons in the span of 10 minutes. The golden rule is to always be overdressed than underdressed. A good merino wool base layer, warm sweater, waterproof pants and jacket and good hiking shoes are essential. During summer, sunglasses and sunscreen is a must whereas if you are planning to go on extensive hiking trips in winter, your own pair of crampons could come in handy.

Most surely you can! If you are not in the mood to haul all your hiking or camping equipment with you, you can always rent essentials from a few stores in Reykjavik. In addition, most outdoor adventure tours (like Ice Caving, Glacier Walks) provide you with either free of charge or for a small fee additional professional equipment to make your activity as safe and pleasant as possible.

Yes! Iceland has a mind of its own when it comes to weather predictability. One minute you are enjoying the rare Nordic sunrays, the other you’re in pretty much a snowstorm. This is why it’s so important to have the appropriate gear with you (waterproofs, hats, gloves, sturdy shoes) so you can fully enjoy this unique experience without having to worry too much about the weather. Of course, if it gets a bit too much for safety reasons, we reserve the right to alter or cancel certain tours.
Our tours are designed to be suitable for travelers over the age of 18 coming from all walks of life wanting to experience a fun and authentic Icelandic escapade. Some tours are more physically demanding than others so please make sure to thoroughly check trip itineraries and activities before booking.
We provide a wide range of accommodation options depending on your budget and needs. This includes rural farm stays, family guesthouses, hip, and social hostels as well as higher class hotels. All accommodation is handpicked by us and no matter which one you choose; you are guaranteed to have a good and memorable time!
All accommodation listed in the tour itinerary is included in the overall price. Should you wish to extend your stay with a day or two, additional charges apply.

Rescheduling and Cancellation

Please refer to our company’s Terms and Conditions, where you will be able to find all necessary information regarding our cancellation policy.

Unfortunately, stuff like this happens and sometimes there is nothing we can do about it. Should a tour be cancelled on our part, we will do our very best to offer you an alternative option or, if nothing else is available, give a refund for the portion of the unused tour.