Ce sont les conditions générales sur lesquelles nous organiserons des réservations pour nos services, tels que les visites guidées, les roadtrips, l’hébergement, les transferts, les excursions ou d’autres exigences de vacances. Veuillez les lire attentivement car ils énoncent nos droits et obligations respectifs. Les références à « vous » et « votre » dans les présentes conditions désignent toutes les personnes figurant sur la réservation (y compris toute personne ajoutée ou remplacée à une date ultérieure). « Nous », « notre », « nos » et « Nordical » font référence à Nordical Travel.
Le prix total de la réservation, y compris les taxes et autres frais. Le Tarif couvre les services spécifiés dans la réservation en question.
Définit un produit de voyage que nous offrons qui se compose de plusieurs composants, tels que les arrangements de transport, les locations de voitures, l’hébergement ou tout autre service touristique.
Lorsque vous réservez un seul composant individuel distinct de nous (par exemple, hébergement uniquement ou excursion uniquement), vous avez réservé un « composant unique ».
Un circuit guidé est une visite où vous voyagez en groupe sous la direction d’un guide. Les services inclus peuvent être trouvés dans le tour respectif.
Un Autotour est un circuit où vous voyagez seul dans une voiture de location. Les services inclus peuvent être trouvés dans le tour respectif.
La ou les personnes qui ont réservé un tour avec Nordical Iceland ehf. et chaque membre individuel d’une réservation de groupe.
Une réservation effectuée par des Clients individuels jusqu’à 9 personnes.
Réservation de groupe
Une réservation pour un groupe de Clients composé d’au moins 10 personnes ou plus.
Publicités, brochures de vente, offres, e-mails ciblés et autres documents de Nordical où les visites sont annoncées et promues.
Frais de confirmation
La partie du Tarif qui sera payée lors de la réservation. Les frais de confirmation sont de 15% du tarif total du tour et ne sont pas remboursables.
Notre assurance annulation est un produit qui peut être acheté. Il permet aux clients d’annuler une visite dans les 72 heures avant l’arrivée et de recevoir un remboursement complet, moins les frais de l’assurance annulation.
Contact de groupe
La personne qui représente l’ensemble du groupe en ce qui concerne les réservations de groupe.
Fournisseur de services
Les fournisseurs des services individuels inclus dans le Tour. Par exemple, les opérateurs de transport, les hôtels et les fournisseurs d’activités.
Demandes des clients pour des conditions spéciales, des articles et d’autres services qui ne sont pas spécifiquement inclus dans l’itinéraire du Tour.
2.1 These Terms and Conditions apply to all bookings made with Nordical, unless otherwise stated in Promotional Material or special terms or agreements with Customers.
3.1 A booking is considered to have been made when a Customer has placed a booking with Nordical and paid the Confirmation Fee. A booking is not considered to have been made unless the Confirmation Fee has been paid.
3.2 Nordical cannot guarantee the availability of Tours promoted by the company at the time of booking. Bookings provided by Service Providers are subject to availability and change.
3.3 Included in the Fare is the service specified in the relevant booking. Special Requests that require additional costs shall be paid for separately according to Nordical’s price list and the relevant Service Provider’s price list.
3.5 If a Customer makes any Special Requests, the request shall be specified in the booking. These Special Requests do not form part of the Tour unless specifically agreed. Nordical cannot guarantee that in all cases it will be possible to comply with Customer’s Special Requests.
3.6 All bookings must be made by a person older than 18 years.
4. Fares and Payment Terms
4.1 Payment of the Confirmation Fee is required for the booking to be confirmed and entered into the Nordical system. The Confirmation Fee is non-refundable. The Confirmation Fee shall be 15% of the Fare. Nordical reserves the right to require a higher Confirmation Fee for certain Tours.
4.2 The remaining Fare shall be paid on a due date no later than 30 days before departure in the case of Individual Bookings. For Group Bookings of 10 passengers or more or special Tours, the remaining Fare shall be paid no later than 90 days before departure. These payment terms apply unless otherwise stated in the Promotional Material or the booking.
4.3 In the event of late payment, Nordical reserves the right to claim penalty interest and payment of all Nordical costs resulting from the late payment. If the delay in payment is significant, Nordical reserves the right to terminate the contract with the Customer without liability to the Customer. In the event of cancellation due to late payment of the Customer, the Confirmation Fee remains non-refundable.
5. Tour Itinerary Changes and Cancellations
5.1 Schedules in the itinerary given when booking a Tour are estimated and may change from the date of booking until departure if required. Itineraries might change due to unfavorable weather conditions or unforeseen circumstances.
5.2 We reserve the right to make changes to bookings at any time. If we make an insignificant change, we will make reasonable efforts to inform you as soon as reasonably possible, but we will have no liability to you. Such notifications shall state the type of change in question, and whether it affects the price of the Tour. Insignificant changes are e.g., a change of Service Providers. In such cases, Nordical will endeavor to offer services of comparable quality.
5.3 Activities and excursions provided by Service Providers are dependent on the weather conditions. If a service needs to be canceled by the Service Provider, we will try to offer you an alternative option, or issue a refund/partial refund.
5.4 Nordical may cancel a Tour against a refund of the Fare, without payment of damages, in the following cases:
- 5.4.1 If our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Terms and Conditions, Force Majeure means any event beyond our or our Service Providers control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and the threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes, or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labor strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the Service Providers concerned control. Nordical will always try to amend the itinerary wherever possible.
- 5.4.2 If the minimum number of participants is not met for our Guided Tours. In this case, Nordical reserves the right to cancel scheduled Guided Tours with the following deadlines:
a) Tours of more than 6 days: up to 20 days prior to departure
b) Tours of 2 – 6 days: up to 7 days prior to departure
c) Tours of less than 2 days: up to 48 hours prior to departure
5.5 When canceling a Tour according to Article 5.4. the Customer is entitled to a refund of the Fare within 14 days of cancellation.
5.6 In the event of a cancellation of a Tour by Nordical, Nordical may but is not obliged to offer a similar Tour that is comparable in quality. If the alternative Tour is more expensive, the Customer shall pay the Fare difference and the payment must be made no later than 7 days before the start of the Tour. If the Tour is cheaper, the Customer will receive a refund within 14 days of changing the booking.
6. Authorization of a Customer to Change or Cancel a Tour
6.1 If a Tour is canceled by you, cancellation is only permitted against payment of a cancellation fee in accordance with Articles 6.2 and 6.3 due to Nordical’s costs, inconvenience, and loss of income due to the cancellation. The Confirmation Fee is in no case refundable upon cancellation of the Tour in such cases.
6.2 When canceling an Individual Booking, which is not part of a Group Booking, the following cancellation fee will be charged, unless otherwise stated in the Promotional Material or in special terms with the Customer:
a) If a Tour is canceled 14 days before the departure date or more, 85% of the Fare is refundable but not the Confirmation Fee.
b) If a Tour is canceled less than 14 days before the departure date, the Customer will not receive a refund.
6.3 When canceling a Group Booking, the following cancellation fee will be charged, unless otherwise stated in the Promotional Material or in special terms with the Customer. In addition, Nordical may charge a fee for Nordical’s expenses incurred by Nordical’s Service Providers, such as for deposits for flights, accommodation, and other services in addition to Nordical’s loss of revenue.
a) If a Tour is canceled 30 days before the departure date or more, 85% of the Fare is refundable but not the Confirmation Fee.
b) If a Tour is canceled less than 30 days before the departure date, the Customer will not receive a refund.
6.4 If the cancellation terms of the Nordical Service Provider go beyond these terms, the rule that goes further applies.
6.5 In the event that you wish to cancel a Single Component you will have to pay the cancellation charges imposed by the Service Provider and detailed in their terms and conditions.
6.6 The Customer must cancel the Tour in a verifiable manner. If Customers exercise their right of cancellation in accordance with these Terms and Conditions, a refund shall be made within 14 days of the cancellation.
6.7 All Nordical Customers can purchase a Cancellation Protection for their Tour. If the Tour is canceled within 72 hours before arrival, it will be fully refunded including the Confirmation Fee but excluding the cost of the Cancellation Protection.
7. Customer Responsibility
7.1 The Customer or Group Contact is responsible for ensuring that the Customer information is correct, such as the name, date of birth, and other information necessary to complete the booking. Nordical is not responsible if incorrect information is provided, or spelling errors are in the name of the passenger or its consequences. In the event of name changes or corrections, Service Providers may charge change fees to be paid by the Customer.
7.2 It is the responsibility of the Customer to arrive for departures, excursions, and other events at the time specified in the booking or other travel documents. If the Service Providers are unable to reschedule, these services will not be refunded, and additional costs may be incurred in the event of having to rearrange.
7.3 The Customer is responsible for having valid travel documents with them, e.g., passports and visas, or other documents or certificates, especially medical certificates such as COVID-19 vaccination or antibody certificates and any other specific medical forms and certificates required by Service Providers for their activities. If a Customer is traveling with children, they are responsible for carrying travel documents and other relevant documents.
7.4 The Customer is responsible for ensuring that they are physically and mentally healthy for the Tour for which they are making an agreement. Should a Customer need special assistance due to illness or disability, e.g., is in a wheelchair, vision or hearing impaired, etc., then the Customer must notify Nordical before booking. Customers in need of special assistance are advised to familiarize themselves with the terms of airlines and other Service Providers and the services they provide. If a Customer is pregnant, the person in question is also advised to familiarize themselves with the Service Providers terms. If a Customer falls ill on a journey, he or she is responsible for the costs that may be incurred, as well as the costs of the return journey. A Customer is not entitled to a refund even if they do not complete the journey for these reasons or others for which Nordical will not be blamed, but Nordical seeks the assistance of Customers in such cases.
7.5 Nordical advises all Customers to insure themselves with travel insurance for unforeseen instances, such as theft, damage or loss of valuables, repatriation, etc.
7.6 Customers are obliged to obey the instructions of the tour guide or the staff of Nordical Service Providers. Customers must comply with the laws and regulations of public bodies in the countries to which they travel to, take into account their customs, and comply with the rules and conditions of Service Providers. If a Customer breaks off in this respect, or at the beginning of a Tour gives reason to believe that they are bothering their fellow travelers with their behavior, Nordical may prevent them from starting their journey or continuing it, and they must then end it at their own expense, without recourse against Nordical.
7.7 A Customer is not entitled to a refund of the Fare or cost or to the payment of damages if they do not meet the conditions of this article.
8. Limitation of Liability
8.1 Nordical is not responsible for the services that Customers buy themselves for their Tour without the intervention of Nordical.
8.2 Nordical reserves the right to correct errors or inaccuracies due to typing errors or technical reasons.
8.3 Nordical is not responsible for the actions or omissions of Service Providers towards Customers which may lead to damage unless such liability is prescribed by law.
8.4 Nordical is not liable for any unusual or unforeseen circumstances (force majeure) or damage to the Customer resulting from such circumstances.
8.5 Any complaints regarding the Tour must be received by the tour guide without delay. Complaints must also be sent to the Nordical office in writing as soon as possible and at the latest within one month of the end of the Tour in question, otherwise, possible compensation claims will not be considered.
8.6 Nordical reserves the right to limit its liability and the number of damages in accordance with the restrictions provided for in national law or international conventions and these terms.
8.7 Nordical is not liable for damages caused to Customers unless a breach of contract is attributed to Nordical’s negligence. Nordical is not responsible for damage to Customer that will be traced to the act or omission of the Customer himself or a third party. If the Tour does not meet the conditions of the contract, the Customer can demand that it be resolved unless it entails unreasonable costs or significant inconvenience for Nordical.
8.8 Nordical is not responsible for any Customers’ injuries that occurred whilst visiting Iceland. Customers are responsible for their own health and safety whilst visiting Iceland, driving, and participating in Tours and activities in which they are required to pay attention to all safety instructions issued by Service Providers, as well as local laws and regulations.
8.9 Liability Concerning COVID-19: Please note that Nordical is not responsible for additional costs incurred as a result of a positive PCR test and COVID-19 infection occurring whilst in Iceland from arrival point to departure, even for a certified vaccinated individual or those with certified antibodies. These costs not covered include additional hotel reservations, transfers, and domestic and international flights as well as medical expenses. In the event of a positive PCR infection whilst in Iceland, Nordical can assist in rescheduling accommodation and refunding any bookings where possible, but this is subject to terms and conditions of the Service Providers used by Nordical, and as such, this means that Nordical may not be able to issue a refund or reschedule without additional costs.
9.1 All refunds to Customers on the Fare in whole or in part in accordance with these terms are made by a refund to the credit card with which the Tour was paid for. If the cardholder is other than a Customer, the cardholder is responsible for reimbursing the Customer.
10. Processing of Personal Information
11. Special Terms for Group Bookings
11.1 In addition to these Terms and Conditions of Nordical, the following special terms apply to Group Bookings.
11.2 The Group Contact is responsible for informing other Customers in the booking about the Tour, the contract between the parties, and these terms. The Group Contact for the booking shall be authorized on behalf of the group to handle communication regarding the Tour with Nordical and negotiate with Nordical on the terms of the Tour, payments, and other matters on behalf of all Customers in the group.
11.3 The Group Contact for the group guarantees that Customer information is sent to Nordical no later than 6 weeks before the start of the Tour and it also includes room lists for hotels if the hotel is part of a Tour. After the information has been submitted, a change fee will be paid for all changes to the booking.
11.4 When transferring a booking in the case of a Group Booking, it is a condition that the Group Contact approves the transfer.
12. Law and Jurisdiction
12.1 These Terms and Conditions and any agreement to which they apply are governed in all respects by Icelandic law. Disputes arising from these terms shall be brought before the District Court of Reykjavík.
Nordical Iceland ehf.
Fiskislóð 31d, 101 Reykjavík
Service Price List
Booking Fee …… ISK 3,800. Service charge (per booking) for bookings by phone or via e-mail.
Customization Fee …… ISK 14,800. Fee for fulfilling Special Requests and services other than those included in the Tour.
Cancellation Protection (11 years +) …… ISK 8,000.
Confirmation Fee …… 15% of the total Fare.